Refund policy
Please read this policy carefully before placing your order with Eco Bite.
Important Notice
This Refund & Returns Policy applies to all purchases made through www.ecobite.in. By placing an order on our website, you agree to the terms outlined in this policy.
1. Overview
At Eco Bite, we take pride in delivering farm-fresh, chemical-free food products directly to your doorstep. Every product is carefully sourced from trusted farmer communities and packed under strict quality standards before dispatch.
Although we strive to ensure every order reaches you in perfect condition, unexpected situations such as damaged packaging, incorrect products, delivery issues, or quality concerns may occasionally occur.
This policy explains when refunds or replacements are applicable, how to raise a request, and what you can expect during the review and approval process.
2. Non-Returnable Items
Due to the perishable nature of food products and hygiene regulations, the following items cannot be returned or refunded:
- Products that have been opened, used, or partially consumed.
- Products with broken or tampered safety seals unless they were received in that condition.
- Orders cancelled after the shipment has been dispatched.
- Products returned without prior approval from our customer support team.
- Purchases made using promotional offers or discount coupons unless the product is defective.
Important Food Safety Notice
In accordance with FSSAI food safety regulations, opened or consumed food products cannot be accepted for return due to hygiene and safety reasons. Please inspect your package carefully before opening it.
3. Eligible Reasons for Refund or Replacement
We accept refund or replacement requests under the following circumstances:
- Product received is damaged, broken, or leaking
- Wrong product delivered (different from what was ordered)
- Product received is past its best-before or expiry date
- Significant quality defect — unusual odour, visible contamination, or foreign matter
- Order not delivered within the promised timeframe and courier confirms loss
- Payment debited but order confirmation not received (payment failure)
4. How to Raise a Refund or Return Request
To initiate a refund or return, follow these steps:
- Step 1: Contact us within 48 hours of delivery via email at info@ecobite.in or call/WhatsApp +91-74161 12341
- Step 2: Provide your Order ID, registered mobile number, and a clear description of the issue
- Step 3: Attach at least 2–3 photographs of the product clearly showing the damage, defect, or incorrect item
- Step 4: Our support team will review your request within 1–2 working days and confirm eligibility
- Step 5: If approved, we will initiate either a replacement shipment or a refund as per your preference
Photo Required
Requests submitted without supporting photographs may not be processed. Photos must clearly show the product, packaging, and the issue being reported.
5. Refund Options
Once your request is approved, we offer two options:
| Option | Details |
|---|---|
| Option A — Refund | Full refund to your original payment source (UPI, debit/credit card, or net banking via Razorpay). Processed within 5–7 working days after approval. |
| Option B — Replacement | We will dispatch a fresh replacement of the same product at no additional cost within 2–3 working days after approval. Subject to stock availability. |
The choice between Option A and Option B is entirely at your discretion. Please mention your preference when raising the request.
6. Refund Processing Timeline
- Request reviewed and acknowledged: within 1–2 working days
- Refund approved and initiated: within 2–3 working days of approval
- Amount reflected in your account: 5–7 working days (as per your bank's processing time)
- Replacement dispatched: within 2–3 working days of approval
Bank Note
Refund timelines may vary slightly depending on your bank or payment provider. Razorpay settlements to UPI accounts are typically faster (2–3 days) compared to net banking or card refunds (up to 7 days).
7. Payment Failures & Duplicate Charges
If your payment was deducted but your order was not confirmed:
- The amount will be automatically reversed to your account within 5–7 working days by Razorpay
- If reversal has not happened after 7 working days, please contact us with your transaction reference ID
- We will investigate and coordinate with Razorpay to resolve the issue within 3 working days
If you have been charged twice for the same order, please write to us immediately at info@ecobite.in with your Order ID and bank statement screenshot. Duplicate amounts will be refunded in full.
8. Order Cancellations
You may cancel your order under the following conditions:
- Before dispatch: Full refund will be processed within 3–5 working days
- After dispatch but before delivery: Refund will be processed after the product is returned to us
- After delivery: Cancellations are not accepted — please raise a return/refund request instead
Dispatch Notice
Once an order is marked as dispatched in our system and handed over to the courier, it cannot be cancelled. Please contact us as early as possible if you wish to cancel.
9. FSSAI & Food Safety Compliance
Eco Bite operates in full compliance with the Food Safety and Standards Authority of India (FSSAI) regulations under the Food Safety and Standards Act, 2006.
- All products are dispatched with a minimum of 45 days shelf life remaining from the date of delivery
- If you receive a product with less than 45 days of shelf life, you are eligible for a full refund or replacement — no questions asked
- For food safety complaints, you may also contact FSSAI directly at: foscos.fssai.gov.in
- FSSAI License No: 23626032004044
10. Contact Us for Refunds & Support
| info@ecobite.in | |
| Phone / WhatsApp | +91-74161 12341 (Mon–Sat, 9am–7pm IST) |
| Website | www.ecobite.in |
| Office Address | Plot No. 1763, Ground Floor, Gokul Plots, Venkataramana Colony, 13th Phase Road, Kukatpally, Hyderabad, Telangana 500072 |